Customer Service Call Center Representative

Driveway Finance Corporation

Tigard, OR, United States
Base: $20ph; bonus/equity: not specified; benefits...
On-site
Handle inbound service calls
Customer account monitoring
Accurate data capture
Driveway Finance Corporation is seeking a Customer Service Call Center Representative in Tigard, OR, to handle inbound customer inquiries while providing exceptional service. The role emphasizes accurate data management and effective communication skills, and offers a competitive hourly wage along with various employee benefits

Job Summary

  • The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
  • Responsibilities include monitoring customer account details for non-payments, preparing documents, educating customers on account terms, and forwarding delinquent accounts to the appropriate Collections Team.
  • The company offers competitive pay, medical, dental, and vision plans, paid holidays and PTO, disability insurance, life insurance, a 401(k) plan, and employee stock purchase plan.

Matching Summary

Match Score: 85

Driveway Finance Corporation is seeking a Customer Service Call Center Representative in Tigard, OR, to handle inbound customer inquiries while providing exceptional service. The role emphasizes accurate data management and effective communication skills, and offers a competitive hourly wage along with various employee benefits.

Salary

Base: $20/hour; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Handle inbound service calls
  • Customer account monitoring
  • Accurate data capture
  • Excellent communication skills
  • Attention to detail

Nice-to-have

  • Spanish language proficiency
  • Adaptability and accountability
  • Focus on results and learning
  • Positive team player

Key Requirements

  • Previous telephone customer service experience preferred
  • Ability to perform accurate data input
  • Proficiency in MS Office (Excel, Word, Windows)

Work Rights

Not specified

Tailored Resume

Cover Letter