Customer Experience Partner

A.P. Moller - Maersk

Chennai, India
Shipment coordination
Customer experience standards
Global trade compliance
You will play a critical role in ensuring seamless execution of freight forwarding operations for our global customers

Job Summary

  • You will play a critical role in ensuring seamless execution of freight forwarding operations for our global customers.
  • Deliver services aligned with KCXI GOLD rating standards, meeting all 23 critical parameters without missing KPIs.
  • Identify process improvement opportunities to enhance efficiency and reduce operational costs.

Matching Summary

You will play a critical role in ensuring seamless execution of freight forwarding operations for our global customers.

Skills & Requirements

Must-have

  • Shipment Coordination
  • Customer Experience Standards
  • Global Trade Compliance
  • Vendor and Carrier Management
  • Operational Excellence
  • Maersk systems proficiency

Nice-to-have

  • Customer-centric mindset
  • Attention to detail and accuracy
  • Problem-solving and decision-making
  • Collaboration and adaptability

Key Requirements

  • 1–3 years of experience in freight forwarding or logistics operations
  • Bachelor’s degree in Logistics, Supply Chain, or related field (preferred)
  • Knowledge of Incoterms, customs procedures, and international trade regulations

Work Rights

Not specified

Tailored Resume

Cover Letter