Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (servicing) | Bradford

SANTANDER CONSUMER BANK S.p.A

Bradford, United Kingdom
Base: £25,000; bonus: up to £1,920 discretionary; ...
Hybrid
Excellent verbal and written communication skills
Extensive computer and numeracy skills
Ability to navigate multiple systems at once
The role involves handling customer and third-party mortgage or loan queries and transactions over the phone while ensuring safety by identifying vulnerability and detecting potential fraud

Job Summary

  • The role involves handling customer and third-party mortgage or loan queries and transactions over the phone while ensuring safety by identifying vulnerability and detecting potential fraud.
  • Employees will benefit from a hybrid working pattern after completing approximately 12 weeks of onsite training, with an expectation to attend the office at least 12 days per month.
  • The compensation package includes a base salary of £25,000, a £500 flexible benefit allowance, and up to a £1,920 discretionary performance-related bonus.

Matching Summary

The role involves handling customer and third-party mortgage or loan queries and transactions over the phone while ensuring safety by identifying vulnerability and detecting potential fraud.

Salary

Base: £25,000; Bonus: Up to £1,920 discretionary; Benefits: £500 annual cash allowance plus pension and healthcare

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Extensive computer and numeracy skills
  • Ability to navigate multiple systems at once
  • Passion for delivering outstanding service

Nice-to-have

  • Excellent attention to detail
  • Ability to thrive in a fast-paced environment
  • Adaptability to change
  • Experience with Live Chat support

Key Requirements

  • Right to work in the UK

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter