This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion before it spreads
Job Summary
This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion before it spreads.
Our Audience Support Specialists are working creators who understand real workflows because they’ve lived them, speaking to users with clarity and credibility.
The role involves engaging directly in high-visibility product conversations, translating complex workflows, and surfacing community feedback to internal teams.
Matching Summary
This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion before it spreads.
Salary
Base: $94,100 -- $172,700 annually (US); Base: $119,300 - $172,700 (California); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Adobe Pro Video apps expertise
Premiere and After Effects experience
Active creator community presence
Public product conversations
Troubleshoot publicly with judgment
Nice-to-have
Authentic creator perspective
Enterprise community mechanics
Continued creative practice
Curiosity for community management
Key Requirements
7+ years of experience
Excellent judgment in public conversations
Comfort operating in fast-paced environments
Ability to communicate clearly and empathetically
Experience engaging publicly for a brand or product community