This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital
Job Summary
This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital.
You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service.
We value our staff and offer professional development in a respectful, collaborative and learning environment.
Matching Summary
This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital.
Skills & Requirements
Must-have
Customer service experience
Leadership capability
Organizational skills
Patient-centred care
Respond to enquiries
Admissions processes
Nice-to-have
Values-based organization
Collaborative team environment
Professional development opportunities
Work-life balance
Key Requirements
Previous hospital clerical or healthcare administration experience
Team leadership or supervisory experience
Experience with staff rostering and workflow coordination
Understanding of health fund processes and billing enquiries