Manage inbound queries from IFF employees via the Ticket Service System and provide consistent, accurate support using the HR knowledge base
Job Summary
Manage inbound queries from IFF employees via the Ticket Service System and provide consistent, accurate support using the HR knowledge base.
Maintain and update employee data in HRIS systems throughout the employee lifecycle, handle sensitive information with discretion, and identify opportunities for process improvement.
Enjoy a hybrid work opportunity, professional onboarding, continuous training, and attractive benefits including cafeteria and health insurance.
Matching Summary
Manage inbound queries from IFF employees via the Ticket Service System and provide consistent, accurate support using the HR knowledge base.
Skills & Requirements
Must-have
Manage inbound HR queries
Provide HR support using knowledge base
Maintain employee data in HRIS
Handle sensitive HR information
Fluent in English
Proficient in MS Office
Nice-to-have
Agile, customer-focused thinkers
Collaboratively solve business problems
Passion for HR
Thrive in dynamic, global environment
Supportive, multinational work environment
Key Requirements
Bachelor's degree in HR or related field (preferred)
Experience in HR or customer contact centers is a plus
Familiarity with HR systems and policies is preferred