Support Analyst

CRP Informationssysteme GmbH

Multiple Locations
Fully remote
Respond to customer support tickets
Diagnose and resolve software issues
Technical troubleshooting
Provide high-quality technical support for NextGen software solutions and drive continuous improvement across support processes

Job Summary

  • Provide high-quality technical support for NextGen software solutions and drive continuous improvement across support processes.
  • Respond to customer support tickets accurately and efficiently, resolving issues and guiding users to successful outcomes.
  • Use data, feedback, and experience to identify inefficiencies in support workflows and propose improvements.

Matching Summary

Provide high-quality technical support for NextGen software solutions and drive continuous improvement across support processes.

Skills & Requirements

Must-have

  • Respond to customer support tickets
  • Diagnose and resolve software issues
  • Technical troubleshooting
  • Customer communication and empathy
  • Familiarity with ticketing systems

Nice-to-have

  • Self-driven and curious learner
  • Proactive process improvement
  • Empathy and approachability
  • Works independently and collaboratively

Key Requirements

  • Associate's or Bachelor's degree or equivalent experience
  • 2+ years technical support or customer service experience
  • Experience with financial software preferred
  • Strong problem-solving and analytical skills
  • Excellent communication skills
  • Familiarity with remote troubleshooting tools

Work Rights

Not specified

Tailored Resume

Cover Letter