In-bound Call Center Representative

IronMountain Solutions

Tysons Corner, VA, United States
On-site
High-volume call center environment
Deliver comprehensive customer service
Operate in a high-volume metrics driven call center environment
This position requires a Public Trust Clearance

Job Summary

  • This position requires a Public Trust Clearance.
  • Ability to operate in a high-volume metrics driven call center environment.
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment.

Matching Summary

This position requires a Public Trust Clearance.

Skills & Requirements

Must-have

  • high-volume call center environment
  • deliver comprehensive customer service
  • operate in a high-volume metrics driven call center environment
  • research information on multiple databases
  • communicate effectively both orally and in writing
  • navigate national web-based tracking systems

Nice-to-have

  • flexibility with work schedule
  • interpret research and analyze information
  • listen actively to sensitive information
  • support to international stakeholders

Key Requirements

  • High school diploma required
  • Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment
  • HDI Certification is highly preferred

Work Rights

Public Trust Clearance

Tailored Resume

Cover Letter