The Field Service Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, striving to maintain and improve customer satisfaction and maximize business growth and profit
Job Summary
The Field Service Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, striving to maintain and improve customer satisfaction and maximize business growth and profit.
The role involves improving technical skills, including clinical knowledge of assigned equipment, supporting effective healthcare service operations in medical institutions, and gaining customer trust.
Work collaboratively with sales representatives to contribute to share gain through service and develop region-specific business as a business partner with affiliated distributors.
Matching Summary
The Field Service Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, striving to maintain and improve customer satisfaction and maximize business growth and profit.
Skills & Requirements
Must-have
Medical equipment installation and maintenance
Customer satisfaction improvement
Problem escalation and resolution
Business growth and profitability
Nice-to-have
Clinical knowledge enhancement
Commercial proposal support
Building strong partner relationships
Key Requirements
1-2 years of field service experience in electrical/mechanical fields
Basic knowledge of electrical/computer/network (for inexperienced)
Logical communication skills for explaining issues
Ability to propose and execute operational improvements