Senior Manager, Marketing Technology Client Experince (cx)

Chanel

New York, United States
Base: $87,500-$175,000; bonus/equity: may be offer...
On-site
Salesforce marketing cloud expertise
Sfmc journey builder and automation studio
Translate business goals into technical requirements
This Mar-Tech role balances technical mastery with a "digital agency" mindset, acting as the vital link between business partners, marketing strategy, and technical execution teams

Job Summary

  • This Mar-Tech role balances technical mastery with a "digital agency" mindset, acting as the vital link between business partners, marketing strategy, and technical execution teams.
  • The role involves leading the advancement of marketing automation/loyalty programs and expanding omni-channel engagement to deepen client relationships.
  • Chanel offers a comprehensive benefits package including wellbeing resources, family and care giving benefits, generous paid time off, and robust healthcare offerings.

Matching Summary

This Mar-Tech role balances technical mastery with a "digital agency" mindset, acting as the vital link between business partners, marketing strategy, and technical execution teams.

Salary

Base: $87,500-$175,000; Bonus/Equity: May be offered; Benefits: Included

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud expertise
  • SFMC Journey Builder and Automation Studio
  • Translate business goals into technical requirements
  • Analyze campaign performance data
  • Manage multiple high-priority projects

Nice-to-have

  • Digital agency mindset
  • Personalization at scale
  • Cross-functional alignment
  • Brand consistency and quality control

Key Requirements

  • Minimum of 7 years in Project and Program Management
  • Expertise in Salesforce Ecosystem (SFMC, CRM Data Cloud 360)
  • Minimum of 5 years of experience in Email Marketing
  • Strong understanding of Salesforce Data 360 (CRM)
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

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