Call Center Operator

JLL

Richmond, VA, US
Base: 32,000.00 – 40,000.00 usd py; bonus/equity: ...
Fully remote
Handle multiple incoming calls
Process work orders through corrigo
Maintain confidentiality standards
JLL is seeking a Call Center Operator who will act as the primary point of contact for incoming calls from client facilities, ensuring excellent customer service and timely processing of work orders. The position is fully remote and requires at least one year of experience in a call center environment, along with proficiency in relevant software applications

Job Summary

  • This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders.
  • You'll provide excellent customer service while ensuring customers receive timely feedback on work order resolutions.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Match Score: 85

JLL is seeking a Call Center Operator who will act as the primary point of contact for incoming calls from client facilities, ensuring excellent customer service and timely processing of work orders. The position is fully remote and requires at least one year of experience in a call center environment, along with proficiency in relevant software applications.

Salary

Base: 32,000.00 – 40,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Handle multiple incoming calls
  • Process work orders through Corrigo
  • Maintain confidentiality standards
  • Monitor telephone queue time data

Nice-to-have

  • Suggest process improvements
  • Support personal well-being and growth

Key Requirements

  • High School Diploma or GED
  • 1+ years of applicable working experience
  • Ability to smoothly operate Windows OS desktop computer
  • Competent knowledge of WebEx and Microsoft Office Suite
  • Proficiency with Corrigo work order management system
  • Experience with Genesys Cloud or similar call center software

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter