Application Production Support Engineer Generative AI

Citigroup

Chennai, Tamil Nadu, India
Hybrid
6-8 years technical support experience
Platform operations and infrastructure support
Incident management and problem resolution
Citi is seeking an Application Production Support Engineer focused on Generative AI to join their Tech team in Chennai, India. The role emphasizes supporting AI and DevOps platforms, ensuring application stability and performance, and contributing to operational efficiencies while working in a collaborative environment

Job Summary

  • This role supports the stability and reliability of critical AI and DevOps platforms used across the organization.
  • The team collaborates with SRE and engineering teams to resolve incidents and enhance platform supportability.
  • Candidates will contribute to resilience activities including incident simulations and disaster recovery exercises.

Matching Summary

Match Score: 85

Citi is seeking an Application Production Support Engineer focused on Generative AI to join their Tech team in Chennai, India. The role emphasizes supporting AI and DevOps platforms, ensuring application stability and performance, and contributing to operational efficiencies while working in a collaborative environment.

Skills & Requirements

Must-have

  • 6-8 years technical support experience
  • Platform operations and infrastructure support
  • Incident management and problem resolution
  • CI/CD pipeline technologies
  • OpenShift or Kubernetes experience
  • Observability tools like Prometheus or Grafana

Nice-to-have

  • Generative AI concepts knowledge
  • Scripting in Java Python or Go
  • Database experience with Postgres Oracle
  • Root cause analysis participation
  • Disaster recovery exercise involvement
  • Vendor coordination skills

Key Requirements

  • Bachelor's degree required
  • 6-8 years relevant experience
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

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