This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
The role requires ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
Candidates must be dependable with strong attention to detail and possess the ability to effectively communicate both written and verbally.
Matching Summary
This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Proficiency with computer navigation skills
Flexibility to rotate shifts as needed
Nice-to-have
Demonstrates empathy and builds rapport
Skilled in multi-tasking and adaptability
Patience in all customer contact situations
Ability to work independently or as a team
Tolerance for repetitive work tasks
Key Requirements
High school diploma required
Three to six months of relevant experience preferred