Customer Banking Specialist - Grafton

CBA (Commonwealth Bank)

Grafton, NSW, Australia
**
Exceptional customer service
Articulate financial terms clearly
Ask the right questions
** The Commonwealth Bank is seeking a part-time Customer Banking Specialist for its Grafton branch, focusing on delivering exceptional customer service and supporting clients with their banking needs. Ideal candidates will have a background in customer service, excellent communication skills, and a genuine interest in financial well-being. **

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Grafton Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

** The Commonwealth Bank is seeking a part-time Customer Banking Specialist for its Grafton branch, focusing on delivering exceptional customer service and supporting clients with their banking needs. Ideal candidates will have a background in customer service, excellent communication skills, and a genuine interest in financial well-being. **

Skills & Requirements

Must-have

  • Exceptional customer service
  • Articulate financial terms clearly
  • Ask the right questions
  • Provide effective solutions
  • Champion processes and procedures

Nice-to-have

  • Experience in Financial Services
  • Experience in Retail
  • Experience in Hospitality
  • Act with integrity
  • Place the customer at the centre
  • Work in a busy retail environment
  • See the big picture for customers
  • Provide holistic solutions
  • Genuine interest in building a career

Key Requirements

  • Part time - 15 hours per week
  • Available to cover predetermined roster
  • Thursday & Friday, 8.30am - 4.45pm

Work Rights

Not specified

Tailored Resume

Cover Letter