Senior Analyst - Customer Support

Lseg

1+ years experience in relevant industry
Basic understanding of equity markets
Ability to work shifting schedules including weekends
The role serves as a key link between product offerings and customers by providing Market Data support for global clients on various financial applications

Job Summary

  • The role serves as a key link between product offerings and customers by providing Market Data support for global clients on various financial applications.
  • Incumbents will manage post-sales queries, assist with data search, identify errors, and escalate issues to Content or Technical support groups as needed.
  • LSEG values diversity and offers tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

Matching Summary

The role serves as a key link between product offerings and customers by providing Market Data support for global clients on various financial applications.

Skills & Requirements

Must-have

  • 1+ years experience in relevant industry
  • Basic understanding of equity markets
  • Ability to work shifting schedules including weekends
  • Experience managing high pressure client situations
  • Proficiency with CRM application ticketing

Nice-to-have

  • Strong critical reasoning skills
  • Self-motivated attitude
  • Good business writing skills
  • Collaborative team player
  • Attention to detail

Key Requirements

  • Graduation in Finance/Commerce
  • 1+ years' experience in relevant industry
  • Shifting schedule availability including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter