Private Bank Support Engineer

Bankstcharles

London, United Kingdom
Not specified; not specified; not specified
Fully remote
Microsoft and apple ecosystem troubleshooting
Shift-based schedule including weekends
Front office client support experience
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues

Job Summary

  • This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues.
  • The position requires a shift-based schedule with weekend work every six weeks and full-time on-site presence at Canary Wharf.
  • Candidates must demonstrate strong troubleshooting skills across Microsoft and Apple ecosystems to support front office and client-facing employees.

Matching Summary

This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Microsoft and Apple ecosystem troubleshooting
  • Shift-based schedule including weekends
  • Front office client support experience
  • System log analysis and root cause resolution
  • On-site presence in Canary Wharf London

Nice-to-have

  • Experience with Bloomberg and Eikon platforms
  • Knowledge of ITIL frameworks and incident management
  • Ability to work under pressure in fast-paced environment
  • Project management concepts and automation skills
  • Active Directory and SCCM administration experience

Key Requirements

  • In-depth technical knowledge in assigned area of expertise
  • Leadership responsibilities including team supervision and development
  • Understanding of risk mitigation and regulatory compliance
  • Proven ability to triage issues individually and as part of a team

Work Rights

Not specified

Tailored Resume

Cover Letter