Support Team Lead – Enterprise Ai

JLL

Toronto, Canada
145,000.00 – 157,000.00 usd py; not specified; not...
Fully remote
Ai-native support operation design
Agentic ai platform implementation
Global support team leadership
This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation

Job Summary

  • This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.
  • You will run today's global support team while designing and building the future state—defining which tasks AI agents handle autonomously, what human roles become post-transition, and how the team, tools, and operating model evolve together.
  • Build the upskilling program for the agentic transition: AI literacy, prompt engineering, agent evaluation, and technical troubleshooting for AI systems.

Matching Summary

This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.

Salary

145,000.00 – 157,000.00 USD per year; Not specified; Not specified

Skills & Requirements

Must-have

  • AI-native support operation design
  • Agentic AI platform implementation
  • Global support team leadership
  • Generative AI working proficiency
  • Operationalizing AI-powered automation
  • Support data translation to product feedback

Nice-to-have

  • Agentic AI architectures understanding
  • Enterprise AI infrastructure familiarity
  • AI observability experience
  • Managing human side of transformation
  • Psychological safety creation

Key Requirements

  • 6-10 years technical support operations
  • 3+ years people management at scale
  • Led at least one operational transformation
  • Working proficiency with generative AI
  • Experience operationalizing AI-powered automation
  • Track record in matrixed, cross-functional environments

Work Rights

Not specified

Tailored Resume

Cover Letter