This role entails providing high quality service to clients to retain and enhance the client experience, responding to queries sent via the relevant communications / messaging channels
Job Summary
This role entails providing high quality service to clients to retain and enhance the client experience, responding to queries sent via the relevant communications / messaging channels.
You will be responsible for delivering service that exceeds customer expectations, providing customers with relevant information, and attending to client requests, incidents, and queries.
The role involves analyzing dashboards/Management Information to identify trends, providing required reporting to clients, and implementing findings from client satisfaction surveys.
Matching Summary
This role entails providing high quality service to clients to retain and enhance the client experience, responding to queries sent via the relevant communications / messaging channels.
Skills & Requirements
Must-have
Exceed customer expectations
Respond to client queries
Collate and produce information
Analyze management information
Provide required reporting
Implement client satisfaction findings
Maintain static data for accounts
Build professional working relationships
Nice-to-have
Challenge the conventional
Drive sustainable impact
Embrace collective thinking
Propose innovations
Participate in a service culture
Key Requirements
4-5 years’ experience in Client Service Support and Delivery
4-5 years’ experience handling domestic and cross-border payments