Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Proven customer service leadership experience
Front-line team management skills
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while maintaining high facility standards.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service leadership experience
Front-line team management skills
Billing issue resolution expertise
Member retention strategy execution
Facility operations oversight
Nice-to-have
Experience in fitness or hospitality industry
Proficiency with fitness management software
Strong social media reputation management
Ability to thrive in fast-paced environment
Excellent written and verbal communication
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Complete EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs routinely
Experience in customer service or front-line leadership