Manager, Feedback, Engagement And Advocacy

166

Redfern, NSW, Australia
Generous not-for-profit salary pyckaging; tax-free...
Hybrid
Consumer relations experience
Feedback systems management
Complaints management expertise
This newly elevated role offers a unique opportunity to lead with purpose, influence service quality, and ensure the voices of residents and clients are embedded in everything we do

Job Summary

  • This newly elevated role offers a unique opportunity to lead with purpose, influence service quality, and ensure the voices of residents and clients are embedded in everything we do.
  • You will coordinate national feedback and complaints management, including analysis, trend reporting, and service improvement across all aged care services.
  • The position offers generous not-for-profit salary packaging ($15,900 tax-free + $2,650 meals/entertainment) along with hybrid working arrangements and career development pathways.

Matching Summary

This newly elevated role offers a unique opportunity to lead with purpose, influence service quality, and ensure the voices of residents and clients are embedded in everything we do.

Salary

Generous not-for-profit salary packaging; Tax-free benefits: $15,900; Meals/Entertainment allowance: $2,650

Skills & Requirements

Must-have

  • Consumer relations experience
  • Feedback systems management
  • Complaints management expertise
  • Aged care regulatory knowledge
  • Stakeholder engagement skills

Nice-to-have

  • Aged care leadership background
  • Values-driven environment fit
  • Systems thinking capability
  • Ethical collaborative approach
  • Mission alignment with charity

Key Requirements

  • National Police Check required
  • NDIS Worker Clearance required
  • Working with Children Check required
  • Demonstrated experience in consumer relations
  • Knowledge of aged care standards

Work Rights

Not specified

Tailored Resume

Cover Letter