Senior Collections Specialist

Upstart

Remote
Base: $27.45 - $37.98 usd; bonus/equity: target bo...
Fully remote
Negotiate payment plans
Compassionate communication
Exceed kpis
Upstart is seeking a Senior Collections Specialist to join their team remotely. The role focuses on empowering borrowers through empathetic communication and effective negotiation, with a strong emphasis on achieving performance goals in a dynamic environment

Job Summary

  • Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
  • Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
  • At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth.

Matching Summary

Match Score: 85

Upstart is seeking a Senior Collections Specialist to join their team remotely. The role focuses on empowering borrowers through empathetic communication and effective negotiation, with a strong emphasis on achieving performance goals in a dynamic environment.

Salary

Base: $27.45 - $37.98 USD; Bonus/Equity: target bonuses, equity compensation; Benefits: medical, dental, vision, 401k

Skills & Requirements

Must-have

  • negotiate payment plans
  • compassionate communication
  • exceed KPIs
  • FDCPA and TCPA familiarity

Nice-to-have

  • drive innovation
  • manage hardship programs
  • de-escalate challenging conversations

Key Requirements

  • 2 years collections experience
  • Proven success meeting performance goals
  • Familiarity with FDCPA, TCPA
  • 3+ years high-risk account recovery

Work Rights

Not specified

Tailored Resume

Cover Letter