Service Manager 1 (shanghai)

Equinix Inc.

Shanghai, China
On-site
Ensure reliable service delivery
Meet contractual slas
Communicate service disruptions
Equinix Inc. is seeking a Service Manager in Shanghai to ensure reliable delivery and performance of infrastructure and data center services while maintaining customer satisfaction and adherence to SLAs. The role involves communication during service disruptions, operational oversight, customer engagement, and stakeholder management

Job Summary

  • The Service Manager is responsible for ensuring reliable delivery and performance of infrastructure and data centre services within the scope of the Customer Success function, meeting contractual SLAs and regulatory obligations.
  • Assists with communication during service disruptions, ensuring customers and internal teams receive timely and clear updates, and provides proactive heads-up notifications about forthcoming maintenance activities.
  • Collaborates with Customer Success Managers (CSM), Customer Support (CS), Customer Program Management (CPM), and Operations teams to align priorities, resolve issues, and maintain governance across service.

Matching Summary

Match Score: 85

Equinix Inc. is seeking a Service Manager in Shanghai to ensure reliable delivery and performance of infrastructure and data center services while maintaining customer satisfaction and adherence to SLAs. The role involves communication during service disruptions, operational oversight, customer engagement, and stakeholder management.

Skills & Requirements

Must-have

  • Ensure reliable service delivery
  • Meet contractual SLAs
  • Communicate service disruptions
  • Proactive maintenance notifications
  • Uphold service standards
  • Drive proactive service management

Nice-to-have

  • Amplify customer value
  • Shape what comes next
  • Work across teams
  • Influence key decisions
  • Belonging and purpose

Key Requirements

  • 2+ years of relevant working experience
  • Bachelor's degree preferred
  • Proficiency in Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter