Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support technology equipment and software
Respond to it service tickets
Install and configure operating systems
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to IT service tickets
  • Install and configure operating systems
  • Transport and deploy IT hardware
  • Function as tier-2 support resource

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Create and maintain collegial relationships

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years computer support experience
  • Experience supporting Windows and Mac
  • Experience with endpoint management software
  • Networking essentials knowledge

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter