Customer Service Representative Ii (contract)

Airbus Helicopters, Inc.

Grand Prairie, TX, United States
100% onsite
Sap knowledge
Logistics experience
Customer support
This role involves managing complex tool rentals, coordinating with global supply chains, and interfacing with technical teams to solve aerospace challenges

Job Summary

  • This role involves managing complex tool rentals, coordinating with global supply chains, and interfacing with technical teams to solve aerospace challenges.
  • The position is a fast-paced, 360-degree customer service role focused on quality, productivity, and efficiency within Airbus Helicopters U.S. regional headquarters.
  • Candidates will work primarily onsite near Dallas-Fort Worth and must comply with strict safety and personal protective equipment requirements.

Matching Summary

This role involves managing complex tool rentals, coordinating with global supply chains, and interfacing with technical teams to solve aerospace challenges.

Skills & Requirements

Must-have

  • SAP knowledge
  • logistics experience
  • customer support
  • complex order management
  • Salesforce case management
  • cross-functional collaboration
  • on-site work environment

Nice-to-have

  • Six Sigma
  • A&P License
  • Microsoft Office or Google Workplace skills
  • data analysis and performance monitoring
  • problem resolution skills
  • promotional sales experience
  • travel flexibility

Key Requirements

  • 5+ years logistics experience or 3+ years Airbus aviation experience
  • 2 years SAP experience preferred
  • High school diploma or equivalent
  • Authorized to work in the US without visa sponsorship
  • Ability to lift and carry up to 30lbs
  • Experience with Airbus software solutions

Work Rights

Authorized to Work in the US without current or future need for visa sponsorship

Tailored Resume

Cover Letter