Howden is a global insurance group with a strong culture and 24,000 employees across 56 countries focused on collaboration and innovation
Job Summary
Howden is a global insurance group with a strong culture and 24,000 employees across 56 countries focused on collaboration and innovation.
The Risk and Compliance Adviser role involves liaising with insurers and clients, investigating complaints, conducting QA compliance checks, and ensuring regulatory adherence.
Howden offers a career defined by the individual, supports reasonable adjustments including flexible hours and hybrid working, and values diversity and positive impact.
Matching Summary
Howden is a global insurance group with a strong culture and 24,000 employees across 56 countries focused on collaboration and innovation.
Skills & Requirements
Must-have
Managing client-facing inboxes
Investigating insurer complaints
QA compliance checks
Formal business writing
Intermediate Excel skills
Customer service excellence
Adherence to FCA principles
Nice-to-have
Ability to work independently or in a team
Excellent communication skills
Attention to detail
Organisational skills
Ability to work in high paced environment
Supportive team culture
Commitment to diversity and inclusion
Key Requirements
Experience in complaints or compliance
Previous customer service experience
Knowledge of complaints procedure and regulatory matters
Adherence to FCA, GDPR, Bribery Act, and anti-money laundering regulations