Supervisor, Support - Skytab

Shift4

Center Valley, United States
On-site
Monitor phone queues and call volume
Analyze employee performance data
Manage escalations and direct ownership
Shift4 is seeking a Supervisor for their POS Support team in Center Valley, PA, responsible for overseeing daily operations, managing staff performance, and ensuring quality customer service. The role requires strong leadership, multitasking abilities, and a deep understanding of POS systems

Job Summary

  • The Supervisor, POS Support - SkyTab is responsible for the day-to-day operations of the POS Support department and the growth and development of a team of POS Support Representatives.
  • Key responsibilities include monitoring live call volume, assisting technicians, providing guidance, and reporting call trends to management to identify areas for improvement.
  • This role requires the ability to analyze employee-related data, understand various industry types and POS products, and ensure the team is up-to-date with current technology and procedures.

Matching Summary

Match Score: 75

Shift4 is seeking a Supervisor for their POS Support team in Center Valley, PA, responsible for overseeing daily operations, managing staff performance, and ensuring quality customer service. The role requires strong leadership, multitasking abilities, and a deep understanding of POS systems.

Skills & Requirements

Must-have

  • Monitor phone queues and call volume
  • Analyze employee performance data
  • Manage escalations and direct ownership
  • Train on product and policy updates

Nice-to-have

  • Adapt to expanding company roles
  • Collaborate with development teams
  • Maintain calm during stressful situations

Key Requirements

  • 3+ Years Shift4 Experience preferred
  • Management experience preferred
  • Strong understanding of POS product line
  • Strong understanding of Shift4 internal systems

Work Rights

Not specified

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