The role requires leading the Customer Care and After Sales function to deliver a leading customer experience and grow parts revenue
Job Summary
The role requires leading the Customer Care and After Sales function to deliver a leading customer experience and grow parts revenue.
Candidates must develop and execute strategies aligned with regional priorities while managing warranty, technical support, and dealer technician readiness.
General Motors is committed to a vision of Zero Crashes, Zero Emissions, and Zero Congestion while fostering an inclusive workplace culture.
Matching Summary
The role requires leading the Customer Care and After Sales function to deliver a leading customer experience and grow parts revenue.
Skills & Requirements
Must-have
7-10 years automotive after sales experience
3+ years senior leadership position
P&L management and commercial acumen
Service retention and parts revenue growth
Warranty management and technical support
Dealer performance monitoring and field management
Nice-to-have
MBA preferred educational background
Experience in aftermarket business development
Strategic project management skills
Strong stakeholder management across global teams
Fluent English language proficiency
Key Requirements
Bachelor's degree in Engineering or Business
7-10 years in automotive after sales or parts management
3+ years in senior leadership position
Proven results in service retention and parts revenue growth