Four Seasons Resort and Residences Jackson Hole is seeking a Guest Experience Coordinator to enhance guest services and ensure memorable experiences at their luxury resort. The role requires strong hospitality skills and a commitment to providing exceptional service
Job Summary
Ensure guests receive exceptional service both before and throughout their stay, crafting a seamless and memorable experience at every stage of their visit.
Acts with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities.
Discounted housing, employee travel program, medical, dental and vision insurance, 5 weeks PTO, and various other employee discounts are offered.
Matching Summary
Match Score: 85
Four Seasons Resort and Residences Jackson Hole is seeking a Guest Experience Coordinator to enhance guest services and ensure memorable experiences at their luxury resort. The role requires strong hospitality skills and a commitment to providing exceptional service.
Skills & Requirements
Must-have
Exceptional guest service
Handling special requests
Local expertise and recommendations
Complaint resolution
VIP guest handling
Nice-to-have
Genuine heart and luxury commitment
Can-do approach
Positive attitude under pressure
Key Requirements
Solid knowledge of hotel operations
Flexible schedule with ability to work all shifts, weekends and holidays
Ability to lift, push and pull up to 40lbs
Fluent in English with clear and polite conversation skills
Experience in guest service preferably in a luxury hotel setting
Advanced computer skills including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams