Homeowner Support Specialist (on-site)

Shelter Lending Services LLC

Houston, TX, United States
Not specified; not specified; medical, dental, vis...
High school diploma required
Mortgage loan originator license maintenance
Proficient in microsoft word and excel
The role focuses on establishing contact and negotiating with borrowers to resolve at-risk mortgages that are 60+ days delinquent

Job Summary

  • The role focuses on establishing contact and negotiating with borrowers to resolve at-risk mortgages that are 60+ days delinquent.
  • Employees must analyze financial statements, tax returns, and credit reports to recommend feasible workout solutions while ensuring compliance with legal guidelines.
  • The company offers comprehensive benefits including medical, dental, vision insurance, a 401(k) match, and paid volunteer time off.

Matching Summary

The role focuses on establishing contact and negotiating with borrowers to resolve at-risk mortgages that are 60+ days delinquent.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, pet insurance, adoption assistance, tuition reimbursement

Skills & Requirements

Must-have

  • High school diploma required
  • Mortgage Loan Originator License maintenance
  • Proficient in Microsoft Word and Excel
  • Experience with debt collections and delinquency
  • Comfortable with extended phone and computer work

Nice-to-have

  • Bachelor's degree preferred
  • Loss mitigation and foreclosure experience
  • Bankruptcy and REO knowledge
  • Portfolio management skills
  • Strong organizational and attention to detail

Key Requirements

  • High school diploma or equivalent
  • Ability to obtain Mortgage Loan Originator License
  • Smartphone meeting security standards required

Work Rights

Not specified

Tailored Resume

Cover Letter