Contact Center Growth Supervisor (safe Act)

M&T Bank

Williamsville, New York, United States
Base: $26.00 - $43.34 hourly; bonus/equity: not sp...
4 days onsite / 1 day remote
Supervise daily workflow
Resolve complex customer issues
Provide leadership and training
M&T Bank is seeking a Contact Center Growth Supervisor for their Williamsville, NY office, requiring on-site presence four days a week and one day of remote work. The role involves supervising a unit of 10-15 employees, overseeing daily workflow, and ensuring compliance with banking regulations

Job Summary

  • Direct the daily workflow of an assigned unit of between 10-15 employees and exercise supervisory authority over staff responsible for executing a specific component of the work of the unit.
  • Communicate and enforce operational and procedural changes to ensure compliance with Bank and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.

Matching Summary

Match Score: 85

M&T Bank is seeking a Contact Center Growth Supervisor for their Williamsville, NY office, requiring on-site presence four days a week and one day of remote work. The role involves supervising a unit of 10-15 employees, overseeing daily workflow, and ensuring compliance with banking regulations.

Salary

Base: $26.00 - $43.34 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervise daily workflow
  • Resolve complex customer issues
  • Provide leadership and training
  • Enforce policy and compliance
  • Monitor staff activities
  • SAFE Act registration requirements

Nice-to-have

  • Promote inclusive environment
  • Process innovation participation

Key Requirements

  • Minimum 5 years higher education and/or relevant work experience
  • Minimum 2 years work leadership experience
  • Excellent customer service skills
  • Strong knowledge of spreadsheet, word processing, and presentation software

Work Rights

Not specified

Tailored Resume

Cover Letter