Sr Manager, Service Management

McDonald's US

Base: $152,678.00 - $190,847.00; bonus/equity: bon...
On-site
Enterprise governance frameworks
Demand intake and prioritization
Performance reporting models
McDonald's is seeking a Senior Manager of Service Management to enhance operational excellence in its Global Business Services. The role involves leading governance forums, managing demand intake processes, and overseeing performance reporting, requiring strong leadership and communication skills in a dynamic environment

Job Summary

  • This high-impact role positions you at the center of enterprise transformation, where you'll shape foundational service management operations, orchestrate governance execution, lead demand intake and assessment processes, and manage the end-to-end change control process.
  • As a key strategic partner to senior leaders across Finance, People, Indirect Procurement, CLM (Legal), EDAA (Data and Analytics), and IT, you will play a key part in bringing structure and visibility to how GBS makes decisions and operate.
  • We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Matching Summary

Match Score: 85

McDonald's is seeking a Senior Manager of Service Management to enhance operational excellence in its Global Business Services. The role involves leading governance forums, managing demand intake processes, and overseeing performance reporting, requiring strong leadership and communication skills in a dynamic environment.

Salary

Base: $152,678.00 - $190,847.00; Bonus/Equity: Bonus Eligible, Long-Term Incentive Eligible; Benefits: Health and welfare benefits, 401(k) plan, adoption assistance, educational assistance, flexible work arrangements, time off policies

Skills & Requirements

Must-have

  • Enterprise governance frameworks
  • Demand intake and prioritization
  • Performance reporting models
  • Service performance and quality measurement
  • ServiceNow platform ownership

Nice-to-have

  • Cross-functional leadership
  • Strategic planning
  • Architecting governance models
  • Translating complex data
  • Fast-paced, ambiguous environment

Key Requirements

  • Bachelor's degree required
  • 6-10 years of leadership experience
  • Demonstrated success in establishing and operating enterprise governance frameworks
  • Proven ability to lead high-performing teams
  • Exceptional communication skills

Work Rights

Not specified

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