Night Auditor

Royal London

Sheffield, United Kingdom
Exceptional guest care
Prompt resolution of customer complaints
Awareness of health & safety legislation
Drive and deliver exceptional guest care at all times, aiming for high guest satisfaction and prompt resolution of complaints

Job Summary

  • Drive and deliver exceptional guest care at all times, aiming for high guest satisfaction and prompt resolution of complaints.
  • Assist with the management of the hotel operation and team, ensuring adherence to SOPs, standards, and relevant legislation.
  • Enjoy perks such as special rates on hotel rooms, company-wide recognition, and ongoing job-related training programmes with clear paths for progression.

Matching Summary

Drive and deliver exceptional guest care at all times, aiming for high guest satisfaction and prompt resolution of complaints.

Skills & Requirements

Must-have

  • exceptional guest care
  • prompt resolution of customer complaints
  • awareness of Health & Safety legislation
  • adhere to Company policies
  • utilise relevant systems correctly

Nice-to-have

  • nurturing and developing individuals
  • adaptable to change and resilient
  • friendly, lead-by-example work style
  • positive approach to handling priorities

Key Requirements

  • Fulfilment of job skills checklist
  • Exceed hotel revenue goals
  • Achieving agreed KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter