Customer Service Officer/ Senior Officer, Customer Engagement

FWD Singapore

Singapore
Not specified; benefits: 20-22 days annual leaves;...
Hybrid (based on the need for shift work and potential remote communication)
5 years financial institution experience
Excellent telephone manners
Problem-solving abilities
FWD Singapore is seeking a Customer Service Officer/Senior Officer for their Customer Engagement team, focusing on enhancing customer relationships and resolving inquiries in the insurance sector. The ideal candidate should have over five years of relevant experience, excellent communication skills, and the ability to work flexible shifts

Job Summary

  • The role involves handling customer and advisor enquiries regarding life, general insurance, and group medical from all channels.
  • Candidates must resolve customer problems and complaints in a timely and professional manner while enhancing customer engagement.
  • The company offers 20-22 days annual leaves, excellent learning opportunities, and an attractive package.

Matching Summary

Match Score: 85

FWD Singapore is seeking a Customer Service Officer/Senior Officer for their Customer Engagement team, focusing on enhancing customer relationships and resolving inquiries in the insurance sector. The ideal candidate should have over five years of relevant experience, excellent communication skills, and the ability to work flexible shifts.

Salary

Not specified; Benefits: 20-22 days annual leaves; Attractive package offered

Skills & Requirements

Must-have

  • 5 years financial institution experience
  • Excellent telephone manners
  • Problem-solving abilities
  • Shift duty Monday to Saturday
  • Proficiency in Cantonese English Mandarin

Nice-to-have

  • Flexible and able to embrace change
  • Result oriented delivery
  • Training and development capabilities
  • Project UAT planning skills

Key Requirements

  • Matriculated or above qualification
  • Over 5 years work experience in financial institutions
  • Passed IIQE Paper I, II, III & V
  • LOMA qualification well regarded
  • Word processing speed of 25 words per minute

Work Rights

Not specified

Tailored Resume

Cover Letter