It Client Services Lead

Cepheid

Bothell, Washington, United States
Base: $95k-$114k; bonus/equity: eligible for bonus...
End-user it services
Laptop and mobile device management
Conference room technology support
The ITCS Lead is responsible for delivering high-quality end-user IT services at the site, focusing on the management and support of laptops, mobile devices, conference room technology, and related client services

Job Summary

  • The ITCS Lead is responsible for delivering high-quality end-user IT services at the site, focusing on the management and support of laptops, mobile devices, conference room technology, and related client services.
  • Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents.
  • Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The ITCS Lead is responsible for delivering high-quality end-user IT services at the site, focusing on the management and support of laptops, mobile devices, conference room technology, and related client services.

Salary

Base: $95K-$114K; Bonus/Equity: eligible for bonus/incentive pay; Benefits: comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k)

Skills & Requirements

Must-have

  • end-user IT services
  • laptop and mobile device management
  • conference room technology support
  • advanced troubleshooting
  • cross-functional IT collaboration
  • vendor and facilities coordination

Nice-to-have

  • innovate for tangible impact
  • culture of belonging
  • continuous improvement
  • career growth and development
  • seamlessly connected diagnostic solutions

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years of experience
  • Strong technical expertise
  • Excellent troubleshooting skills
  • Excellent communication skills
  • Excellent customer service skills
  • Ability to work independently and as part of a team

Work Rights

Not specified

Tailored Resume

Cover Letter