Zone a: $142,000—$227,000 usd; zone b: $123,000—$1...
Remote
Enterprise customer lifecycle management
Cross-functional process improvement initiatives
Systems and process alignment
Drive the design and evolution of critical processes across the Enterprise line of business to support customer lifecycle from acquisition through renewal
Job Summary
Drive the design and evolution of critical processes across the Enterprise line of business to support customer lifecycle from acquisition through renewal.
Partner with leaders across Sales, Marketing, Solutions, Onboarding, Customer Success, Care, Billing, Product, and Systems teams to identify friction and redesign workflows.
Ensure redesigned processes are effectively implemented and adopted across teams by partnering with stakeholders on rollout plans, documentation, and operational alignment.
Matching Summary
Drive the design and evolution of critical processes across the Enterprise line of business to support customer lifecycle from acquisition through renewal.
Salary
Zone A: $142,000—$227,000 USD; Zone B: $123,000—$197,000 USD; Zone C: $111,000—$178,000 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Enterprise customer lifecycle management
Cross-functional process improvement initiatives
Systems and process alignment
Operational analysis and root cause identification
Process mapping and workflow design
Driving change without direct authority
Systems thinking and operational intersection
Nice-to-have
Curiosity for emerging technologies
Comfort experimenting with AI tools
Thriving in ambiguity
Structured approach to complex challenges
Key Requirements
7+ years experience in SaaS or technology
Lean Six Sigma Green Belt certified (or equivalent)