Lead cross-functional LSS projects end-to-end, converting VOC into CTQs and measurable outcomes
Job Summary
Lead cross-functional LSS projects end-to-end, converting VOC into CTQs and measurable outcomes.
Improve quality across global claims adjudication, enrolment, billing, provider/network & medical review workflows supporting International Health lines of business.
Design/optimize QMS for International Health ops, establish SPC dashboards & early-warning indicators, and run FMEA on top failure modes.
Matching Summary
Lead cross-functional LSS projects end-to-end, converting VOC into CTQs and measurable outcomes.
Skills & Requirements
Must-have
Lean Six Sigma projects end-to-end
VOC to CTQs conversion
Lean/Kaizen interventions
HIPAA, GDPR compliance
Quality Management Systems design
Root cause analysis
Advanced statistical analysis
Nice-to-have
Stakeholder engagement
Change management expertise
Global operations experience
Client satisfaction focus
Key Requirements
Bachelor's degree required
Certified Lean Six Sigma Black Belt
8–12 years total experience
5+ years in healthcare BPO/RCM/payer/provider processes