Client Success Manager

Maven Clinic

New York, NY, US
Base: $106,000 - $125,000 py; equity: included; be...
Remote
5+ years account management experience
Enterprise employer client relationship management
Net revenue retention and renewal management
Maven is the world's largest virtual clinic for women and families, recognized as a Fortune Change the World recipient

Job Summary

  • Maven is the world's largest virtual clinic for women and families, recognized as a Fortune Change the World recipient.
  • The Client Success Manager will serve as the main point of contact for employer accounts, driving enrollment, engagement, and net revenue retention.
  • This role requires translating member outcomes into quantifiable business value while collaborating with Sales, Renewals, and Product teams to grow accounts.

Matching Summary

Maven is the world's largest virtual clinic for women and families, recognized as a Fortune Change the World recipient.

Salary

Base: $106,000 - $125,000 per year; Equity: Included; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years account management experience
  • Enterprise employer client relationship management
  • Net revenue retention and renewal management
  • Strategic account planning and business acumen
  • Cross-functional collaboration with Sales and Product

Nice-to-have

  • Digital health or benefits industry background
  • Experience with high volume client portfolios
  • Passion for healthcare organizational change
  • Strong presentation and stakeholder influence skills
  • Adaptability in evolving startup environments

Key Requirements

  • 5+ years in account management or customer success
  • Experience with enterprise clients (5,000+ employees)
  • Active work authorization in the US required

Work Rights

Must have active work authorization in the US

Tailored Resume

Cover Letter