Technical Support Specialist

Greenhouse

Anywhere In Ireland, Ireland
Not specified; benefits: medical, dental, life, di...
On-site
2+ years customer-facing experience
Experience using zendesk
Email and live chat support skills
Greenhouse is looking for a Technical Support Specialist to join their team as a customer-facing product expert

Job Summary

  • Greenhouse is looking for a Technical Support Specialist to join their team as a customer-facing product expert.
  • The role involves diagnosing complex customer issues, providing product setup guidance, and acting as a subject matter expert.
  • Benefits include medical, dental, life insurance, mental health resources, and 25 days' vacation for Ireland-based employees.

Matching Summary

Greenhouse is looking for a Technical Support Specialist to join their team as a customer-facing product expert.

Salary

Not specified; Benefits: Medical, dental, life, disability, pension matching, 25 days vacation

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Experience using Zendesk
  • Email and live chat support skills
  • Problem solving and analytical skills

Nice-to-have

  • Ability to explain technical architecture
  • Comfort with AI-assisted tools
  • Passion for learning and sharing knowledge
  • Friendly and patient communication style

Key Requirements

  • Evidence of right to work in Ireland
  • Not available for employment permit sponsorship
  • Excellent written and verbal communication skills

Work Rights

Must have right to work in Ireland

Tailored Resume

Cover Letter