Base: $144,726 to $147,507 py; bonus/equity: not s...
Hybrid (1 day telecommute per week)
Itil service delivery management
Hpc gpu and cloud support
Macos windows linux administration
The Jackson Laboratory is seeking a Manager of IT Service Delivery to oversee the delivery of IT services, including vendor management and operational support, while ensuring high-quality service to internal stakeholders. The ideal candidate will have a bachelor's degree in a relevant field, extensive IT management experience, and specific skills in handling IT services within the biosciences sector
Job Summary
The position directs the delivery of IT services including infrastructure, hardware, software, and vendor management for a major biomedical research institution.
Candidates must have five years of experience managing third-party vendors and delivering critical support for HPC, GPU, and Cloud services in the biosciences sector.
The role involves overseeing technical teams, implementing security protocols compliant with GDPR and HIPAA, and utilizing tools like SCCM, JAMF Pro, and Kandji.
Matching Summary
Match Score: 85
The Jackson Laboratory is seeking a Manager of IT Service Delivery to oversee the delivery of IT services, including vendor management and operational support, while ensuring high-quality service to internal stakeholders. The ideal candidate will have a bachelor's degree in a relevant field, extensive IT management experience, and specific skills in handling IT services within the biosciences sector.
Salary
Base: $144,726 to $147,507 per year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
ITIL service delivery management
HPC GPU and Cloud support
macOS Windows Linux administration
ServiceNow security access management
Vendor and MSP contract management
Nice-to-have
Continuous improvement leadership
Cross-functional stakeholder communication
Budget control and operational planning
Key Requirements
Bachelor's degree in Computer Science or related field
Five years IT management experience in research environment
Five years biosciences sector experience with HPC/Cloud
Experience with ServiceNow and enterprise security protocols