Job Summary

• The Uptime Support Specialist will be a key member of the Volvo Action Service and Mack OneCall teams, providing excellent customer service in a fast-paced high-volume call center to get customers back on the road quickly.
• Key responsibilities include promptly answering and documenting customer requests, delivering extraordinary customer service, coordinating with customers and vendors during breakdowns, and providing end-to-end case management.
• The company offers a competitive compensation package, medical, dental, and vision insurance, generous paid time off, matching retirement savings plans, and a focus on professional and personal development.

Matching Summary

Salary

Base: $45,500 - $56,200 annually; Bonus/Equity: Bonus eligible; Benefits: Competitive medical, dental, and vision insurance, generous paid time off, competitive matching retirement savings plans

Skills & Requirements

Key Requirements

• High school or GED equivalent required
• 1-2 years customer service/technical support experience preferred
• Solid understanding of Microsoft operating systems
• Strong organizational skills
• Automotive associate degree or automotive/heavy duty diesel repair experience preferred

Work Rights