Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 - $170,800 usd (primary location); ...
Fully remote
Ai/ml or data-driven products/solutions
Talent acquisition transformation
Strategic customer success
Workday is seeking a Sr. Specialized Customer Success Manager for Talent AI, a fully remote position aimed at enhancing customer adoption and success in AI-driven Talent Acquisition. The role requires extensive experience in customer-facing services, particularly in AI/ML and HR technology, and emphasizes collaboration and strategic engagement with clients

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones, while influencing retention, advocacy, and expansion.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Specialized Customer Success Manager for Talent AI, a fully remote position aimed at enhancing customer adoption and success in AI-driven Talent Acquisition. The role requires extensive experience in customer-facing services, particularly in AI/ML and HR technology, and emphasizes collaboration and strategic engagement with clients.

Salary

Base: $113,800 - $170,800 USD (Primary Location); Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML or data-driven products/solutions
  • Talent Acquisition transformation
  • strategic Customer Success
  • customer-facing role
  • organizational change management

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • genuine care
  • bold ideas

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter