Customer Service Officer (Contact Centre) - Banking Anti-Fraud

D L RESOURCES PTE LTD

Singapore
Call centre environment experience
Staggered shift availability including weekends
Pc skills including ms office applications
The role involves handling customer calls in a contact centre to ensure the highest standard of service delivery

Job Summary

  • The role involves handling customer calls in a contact centre to ensure the highest standard of service delivery.
  • Employees must investigate suspicious transactions, provide support to scam victims, and gather evidence for reports within stipulated timeframes.
  • Candidates will undergo a mandatory 5-week training programme involving role-plays and technical assessments before joining the work teams.

Matching Summary

Match Score: 75

The role involves handling customer calls in a contact centre to ensure the highest standard of service delivery.

Skills & Requirements

Must-have

  • Call centre environment experience
  • Staggered shift availability including weekends
  • PC skills including MS Office applications

Nice-to-have

  • Previous financial services or fraud setting experience
  • Multitasking in fast-paced changing environment
  • Proactive results-driven team player

Key Requirements

  • Relevant work experience preferred but not essential
  • Ability to pass role-play and technical assessment with max 2 attempts
  • Comfortable working staggered shifts between 7AM-10PM

Work Rights

Not specified

Tailored Resume

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