Job 19284

Amplifon

Pavia, Italy
Hybrid (full time between two locations)
Previous customer assistance experience
Front office and sales background
Crm system usage proficiency
Amplifon is seeking a Customer Relations Manager for its offices in Pavia and Garlasco, Italy. The role involves managing customer interactions and ensuring satisfaction, while also balancing customer needs with business objectives in a dynamic, collaborative environment

Job Summary

  • The role involves supporting clients in rediscovering the emotions of sound while ensuring high satisfaction levels.
  • Responsibilities include managing the full customer journey from reception to after-sales service and maintaining the store's administrative operations.
  • The company offers a dynamic environment with continuous innovation, inclusive colleagues, and high-level professional training opportunities.

Matching Summary

Match Score: 85

Amplifon is seeking a Customer Relations Manager for its offices in Pavia and Garlasco, Italy. The role involves managing customer interactions and ensuring satisfaction, while also balancing customer needs with business objectives in a dynamic, collaborative environment.

Skills & Requirements

Must-have

  • Previous customer assistance experience
  • Front office and sales background
  • CRM system usage proficiency
  • Strong communication and listening skills
  • Database management and agenda planning

Nice-to-have

  • Proactive mindset and initiative
  • Team collaboration spirit
  • Goal-oriented approach
  • Multitasking and prioritization abilities
  • Empathy for building trust

Key Requirements

  • Experience in customer assistance roles
  • Proficiency with computer software packages
  • Experience using CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter