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UPS is seeking a proactive Customer Success Specialist in Neuss, Germany, who will focus on managing customer accounts, onboarding new clients, and enhancing customer satisfaction. The ideal candidate should have a customer service background, strong communication skills, and be fluent in English and French, with additional language skills seen as advantageous.
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Job Summary
This role involves acting as the primary contact for assigned customer accounts to ensure exceptional service delivery.
The successful candidate will conduct welcome calls for new customers and provide training on UPS Capital systems.
Employees will collaborate cross-functionally with Claims, Sales, and Finance teams to resolve issues and drive account growth.
Matching Summary
Match Score: 75
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UPS is seeking a proactive Customer Success Specialist in Neuss, Germany, who will focus on managing customer accounts, onboarding new clients, and enhancing customer satisfaction. The ideal candidate should have a customer service background, strong communication skills, and be fluent in English and French, with additional language skills seen as advantageous.
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Skills & Requirements
Must-have
Fluent in English and French
Experience in customer service role
Proficient in CRM systems like Salesforce
Nice-to-have
Knowledge of insurance or logistics industries
German and Italian language skills
Proactive approach to service delivery
Key Requirements
Previous experience in a customer service role preferred