Assistant Manager, Operations Solutions

TheCignaGroup LLC

Project management in insurance operations
Vendor performance monitoring and management
Stakeholder expectation management
The role involves managing projects to improve operational efficiency and enhance customer experience independently

Job Summary

  • The role involves managing projects to improve operational efficiency and enhance customer experience independently.
  • Candidates will collaborate with internal teams and external vendors to design solutions that address business challenges and regulatory requirements.
  • The position requires translating complex insurance requirements into practical solutions that advance the organization's strategic goals.

Matching Summary

The role involves managing projects to improve operational efficiency and enhance customer experience independently.

Skills & Requirements

Must-have

  • Project management in insurance operations
  • Vendor performance monitoring and management
  • Stakeholder expectation management
  • Requirements gathering for insurance products
  • Process analysis and workflow optimization
  • User acceptance testing (UAT) execution

Nice-to-have

  • Strong analytical and problem-solving skills
  • Customer centricity mindset
  • Ability to work independently under pressure
  • Visual presentation of ideas verbally
  • Excellent interpersonal communication skills

Key Requirements

  • Degree holder preferably with LOMA, FLMI, or ICA qualifications
  • At least 4 years' experience in project management or insurance fields
  • Proficiency in Microsoft Excel and PowerPoint
  • Cantonese speaker with good command of English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter