Avp, Bmo Customer Engagement Team (cet) - Aml (kuala Lumpur)

UOB

Kuala Lumpur, Malaysia
Proactive customer contact via phone or email
Request missing kyc documents from customers
Track and follow up on outstanding requests
The role involves proactively contacting customers to request missing Know Your Customer (KYC) documents and information

Job Summary

  • The role involves proactively contacting customers to request missing Know Your Customer (KYC) documents and information.
  • Employees must ensure all interactions comply with regulatory standards, internal policies, and data privacy requirements.
  • UOB is a leading bank in Asia with over 80 years of history guided by values of being Honorable, Enterprising, United, and Committed.

Matching Summary

The role involves proactively contacting customers to request missing Know Your Customer (KYC) documents and information.

Skills & Requirements

Must-have

  • Proactive customer contact via phone or email
  • Request missing KYC documents from customers
  • Track and follow up on outstanding requests
  • Update customer records accurately in system
  • Verify document completeness and authenticity
  • Ensure compliance with regulatory standards

Nice-to-have

  • Ability to address complex customer queries
  • Strong communication skills for guidance
  • Experience with data privacy requirements
  • Team collaboration and escalation handling

Key Requirements

  • Compliance with regulatory standards
  • Data privacy knowledge
  • System record updating skills

Work Rights

Not specified

Tailored Resume

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