Competitive remuneration; benefits included; not s...
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Excellent spoken and written english
Remote assistance and training delivery
Crm system usage for tracking enquiries
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MOBS Lab is seeking a Customer Support representative for their Service Desk in Hamilton, New Zealand. The role involves providing remote assistance and training to customers using their SenseHub Monitoring solution, requiring excellent communication skills and a customer-focused attitude.
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Job Summary
You will be the first point of contact for customer calls and emails, owning enquiries from start to finish with a friendly approach.
The role involves providing remote guidance and training to farmers to help them get the best from their SenseHub Monitoring solution.
This is a fixed-term contract position offering competitive remuneration, benefits, and the chance to grow skills in a supportive team environment.
Matching Summary
Match Score: 75
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MOBS Lab is seeking a Customer Support representative for their Service Desk in Hamilton, New Zealand. The role involves providing remote assistance and training to customers using their SenseHub Monitoring solution, requiring excellent communication skills and a customer-focused attitude.
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Salary
Competitive remuneration; Benefits included; Not specified
Skills & Requirements
Must-have
Excellent spoken and written English
Remote assistance and training delivery
CRM system usage for tracking enquiries
Tertiary qualification in IT or Electronics
Problem-solving and logical thinking skills
Nice-to-have
Friendly and patient customer approach
Ability to build rapport with users
Willingness to learn and adapt
Experience with Microsoft Office suite
Flexible roster availability including weekends
Key Requirements
Relevant tertiary qualification in IT, Electronics, Radio, or Electrical
Solid practical experience in a related field
Fluent English communication skills
Comfort delivering remote training sessions by phone or video call