Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience supporting saas
2+ years change management practices
Salesforce and gainsight proficiency
The role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner

Job Summary

  • The role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
  • Candidates will manage end-to-end renewals, negotiate contracts, and identify upsell opportunities to maintain revenue streams.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation and benefits.

Matching Summary

The role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • Experience in EPM/CPM or financial ERP space
  • Pricing strategy and critical thinking
  • Trusted advisor executive presence
  • Sun-drenched optimism and drive
  • Collaborative cross-functional teamwork

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of Customer Success Manager experience
  • 2+ years of change management experience
  • Proven account management and strategic planning experience

Work Rights

Not specified

Tailored Resume

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