Service Delivery Manager

DOMAIN HOLDINGS AUSTRALIA

Australia
Hybrid
Saas platform delivery
Senior stakeholder partnerships
Operational excellence
Lead the ongoing delivery and performance of a high-impact SaaS platform used by Domain clients

Job Summary

  • Lead the ongoing delivery and performance of a high-impact SaaS platform used by Domain clients.
  • As a Service Delivery Manager and leading a small team of 3, you’ll play a key role in ensuring the seamless delivery, performance and continual improvement of our technology services for a key client group.
  • Hybrid working between home, office and visiting clients.

Matching Summary

Lead the ongoing delivery and performance of a high-impact SaaS platform used by Domain clients.

Skills & Requirements

Must-have

  • SaaS platform delivery
  • Senior stakeholder partnerships
  • Operational excellence
  • Service lifecycle oversight
  • Client relationship management
  • Service delivery frameworks

Nice-to-have

  • Supportive team culture
  • Meaningful work pipeline
  • Collaborative team environment
  • Continuous improvement focus

Key Requirements

  • Bachelor's degree or equivalent
  • ITIL certification or equivalent
  • Experience managing service delivery in SaaS
  • Managing SLAs, KPIs, governance frameworks
  • Senior client relationship management
  • Working with Product and Engineering teams

Work Rights

Not specified

Tailored Resume

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