Base: market conform salary; bonus/equity: bonus; ...
Hybrid
Professional customer service
Handling customer inquiries
Dispatching service technicians
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction
Job Summary
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Your responsibilities include friendly and professional handling of fault and entrapment reports, dispatching them to the correct service technician, and meticulously documenting data.
KONE offers a competitive salary, generous leave (41 days), hybrid working options, lease a bike program, development opportunities, and pension building.
Matching Summary
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Salary
Base: Market conform salary; Bonus/Equity: Bonus; Benefits: 41 days leave, Lease a Bike, Pension, insurance and fitness discounts
Skills & Requirements
Must-have
professional customer service
handling customer inquiries
dispatching service technicians
documenting data in system
Dutch and English language skills
Nice-to-have
service mindset
proactive attitude
stress resistant
team player
innovative and collaborative culture
Key Requirements
MBO-4 work and thinking level
Experience in customer service environment is a pré